FAQ-Account

Q1. Why Can't I Receive Emails From YOYOTSHOP? Emails from YOYOTSHOP may be blocked from your mailbox, or you may find them in spam. Also, please make sure you register your yoyotshop account with a correct email. Q2. What Should I Do If I Forget My Password? If you forgot your password, please follow the "Forgot Password" instructions on the Log-In page, or write us an email at [email protected] or visit our Live Chat for help. Q3. Can I Change My Password? Yes, you could change your password after you log in your account. Q4. Can I Change My Email Address In My Account? Yes, please contact our Customer Service for help. Q5. Is My Personal Information Kept Safe & Private On YOYOTSHOP ? You personal information is kept safe & private on YOYOTSHOP and in no way will we give it away.Click here to read our Privacy Policy in full.